We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case, you will be notified accordingly of those additional Terms and Conditions.

Cancellation Policy

Any cancellations must be made by 3.00pm local time, 48 hours prior to scheduled arrival to avoid the penalty of one night’s room charge. In the event of a no-show, you will be charged for your whole stay.

Early Check-Out

The property reserves the right to charge an early departure fee in an event a guest departs earlier than the original departure date.

Late Check-Out

Late check-outs are on request. Please contact the front office of each property. Additional fees may apply.

Guarantee Policy

All reservations require a guarantee or prepaid deposit. Methods that are accepted as a guarantee include: credit card or debit card, cash deposit or Merchant Gift Card.

Pet and Guide Dog Policy

We are pet friendly – advance notice must be given. Pets will be charged at €25.

Age Policy

You must be over 21 years old to stay in any of our hotels.

Cots

We are delighted to provide cots for children up to two years of age with our compliments.

Credit Card Pre-Authorisation

The Warren Collection reserves the right to ask for a pre-authorisation at check-in for the total accommodation stay, plus a deposit for incidentals.

What is a Pre-Authorisation?

A pre-authorisation will place the requested amount in a holding state and temporarily reduce the holder’s credit limit. This is NOT a transaction charge. All charges should be settled in full upon departure.

Chip & Pin

Pin verification is always required when using a debit or credit card.

Damages

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave, including keys which are charged €60.

Guests’ Behaviour

Guests are requested to always conduct themselves appropriately and to comply with the Company procedures and/or requests regarding conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff, this includes the use of drugs. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. We reserve the right to charge your credit or debit card up to €250 for noise complains.

Occupancy

You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.

Smoking

Guests are not permitted to smoke in rooms or public areas. We reserve the right to charge your credit or debit card up to €250 for smoking in the room.

Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather conditions, natural disasters, pandemics, epidemics, other acts of God, acts of
terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Competitions Policy

If you wish to offer an experience at The Warren collection as a prize, please contact the Marketing department by emailing info@warrencollection.com. Please note that if you do not agree to your competition in advance with the Marketing department, you may be asked to remove your prize with an immediate effect. Third party use of Warren Collection branding without hotel authorisation is prohibited.

Gift Cards and E-Vouchers

E-voucher are valid for 12 months from date of purchase.

Pricing Errors

The Warren Collection reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.

Relocation

In a rare, unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertaking to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest. The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.